Refund policy
Refund Policy
Complaints and returns of goods
The seller undertakes to deliver goods free from defects
Right of withdrawal
You have the right to withdraw from the contract within 14 days without giving any reason.
The deadline for withdrawal from the contract expires after 14 days from the date on which you came into possession of the goods or on which a third party other than the carrier and indicated by you came into possession of the goods.
To exercise the right of withdrawal, you must inform us [ ABS Serwis sp. z o. o., ul. Kościelna 5/L5, 20-307 Lublin, POLAND tel. +48 601444149, sklep@elub.pl ] of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax or e-mail).
You can log in to your account and use self-service returns / Login link to new customer account /
or use the model withdrawal form , or send any other clear statement by sending an e-mail to sklep@elub.pl or filling in the contact form on our website /contact/ with a request for return .
If you make use of this option, we will immediately send you confirmation of receipt of the information about withdrawal from the contract on a durable medium (e.g. by e-mail).
In order to meet the withdrawal deadline, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the withdrawal deadline expires.
Consequences of withdrawal from the contract
If you withdraw from this contract, we will reimburse you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), immediately and in any event no later than 14 days from the day on which we are informed of your decision to exercise your right to withdraw from this contract. We will make the reimbursement using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of this reimbursement.
We may withhold reimbursement until we receive the goods or until you provide us with proof that you have sent back the goods, depending on which event occurs first.
Please return or deliver the goods to us at [ ABS Serwis sp. z oo ul. Kościelna 5/L5, 20-307 Lublin, POLAND], immediately and in any case no later than 14 days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you return the goods before the expiry of the 14-day period.
You will have to bear the direct costs of returning the item, in accordance with our terms and conditions. You are only responsible for any diminished value of the item resulting from its use in a manner other than necessary to establish the nature, characteristics and functioning of the item.
No possibility of withdrawal from the contract:
The right to withdraw from the concluded contract does not apply to the Buyer (consumer) in relation to contracts:
1) for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the provision that after the entrepreneur has provided the service, the consumer will lose the right to withdraw from the contract;
2) where the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline for withdrawal from the contract expires;
3) where the subject of the provision is a non-prefabricated item, manufactured according to the consumer’s specifications or intended to meet his individual needs;
4) where the subject of the service is an item that spoils quickly or has a short shelf life;
5) where the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
6) where the subject of the performance are items that after delivery, due to their nature, are inseparably connected with other items;
7) where the subject of the service are alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract and which can only be delivered after 30 days and whose value depends on market fluctuations over which the entrepreneur has no control.
8) where the consumer has expressly requested the trader to come to him for urgent repair or maintenance; if the trader provides additional services other than those requested by the consumer, or supplies items other than spare parts necessary to perform the repair or maintenance, the consumer has the right to withdraw from the contract in respect of additional services or items;
9) where the subject of the provision are audio or visual recordings or computer programs supplied in a sealed package, if the package was opened after delivery;
10) for the delivery of newspapers, periodicals or magazines, with the exception of subscription agreements;
11) concluded through public auction;
12) for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sporting or cultural events, if the contract specifies the day or period of provision of the service;
13) for the supply of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the consumer before the expiry of the deadline for withdrawal from the contract and after the entrepreneur informed him of the loss of the right to withdraw from the contract.
Possibility of using out-of-court methods of handling complaints and pursuing claims and access to these procedures:
A Buyer who is a consumer has the option of using an out-of-court method of handling complaints and pursuing claims before the Permanent Consumer Arbitration Court. Information on how to access the aforementioned mode and procedures for resolving disputes can be found at the following address: http://www.uokik.gov.pl , in the tab "Resolving consumer disputes".
Description of the complaints procedure:
The Buyer may submit complaints to the Seller regarding the concluded Agreement at [abs7@op.pl], or in writing to the Seller's address [ABS Serwis sp. z oo ul. Kościelna 5/L5; 20-307 Lublin].
After discovering a defect, you have the right to:
- a). submit a statement requesting a price reduction;
- b). submit a declaration of withdrawal from the contract, but not when the defect is insignificant;
- c). demand the replacement of the item with a defect-free one;
- d). demand removal of the defect.
We will respond to your statement or request within 14 days.
A properly submitted complaint should include at least:
- name, surname, address, e-mail address of the Buyer,
- date of conclusion of the Agreement constituting the basis for the complaint,
- the subject of the complaint, indicating the Buyer's request,
- any circumstances justifying the complaint.
If the data or information provided in the complaint requires supplementation, before considering the complaint the Seller will ask the person submitting the complaint to supplement it in the indicated scope.
The Seller shall consider the complaint within 14 days from the date of its receipt in proper form.
The response to the complaint is sent to the e-mail address or traditional postal address provided by the Buyer.
